In this issue of InRoads, we recognize Jennifer Simmons for being named Employee of the Quarter.
Over this past quarter, Jennifer, Mental Health Counselor III in the In-Home Supports programs, has stepped up and taken on a significant leadership role on the team. She makes a point of ensuring shifts have coverage and regularly checks in with staff to make sure their needs and concerns are being addressed. She works closely with Anita Robinson, VP for Clinical Services, to provide ongoing review of program protocols and ensure nothing falls through the cracks.
What is truly amazing is that during this time when Jennifer assumed an increased administrative role, she also took the lead in helping three long-term residents transition to a higher level of care. These residents were experiencing significant physical health challenges that required assisted living and/or skilled nursing and physical rehabilitation services. As anyone who has taken on the task of completing assisted living or nursing home referrals knows, the process can be long and arduous. Jennifer completed a seemingly endless stack of forms and responded to last minute requests for documents without breaking stride or getting ruffled.
More importantly, she helped the residents and their families understand, and have an active role in the transition process. The emotional process of coming to terms with declining health and the prospect of moving to a new environment and leaving home behind can be overwhelming for anyone. Jennifer was attentive to the residents’ need to process these emotions and concerns and was continuously supportive as questions and insecurities emerged. Ultimately each resident was able to transition to a place of their choosing. Throughout all these challenges Jennifer maintained a positive, can-do attitude, earning the respect of residents, families, staff and community partners who all see her as an effective and supportive partner.