What is CARF?
During three days in October, 2012, Pathway Homes hosted two surveyors from the Commission on Accreditation of Rehabilitation Facilities (CARF). This was part of the process of maintaining accreditation, which is an industry-recognized mark of Pathway Homes’ commitment to continually improving services, encouraging feedback, and serving the community. According to CARF, “Providers that meet our standards have demonstrated their commitment to being among the best available.” Indeed, Pathway Homes demonstrated this commitment by acquiring its third consecutive three-year accreditation from CARF following the survey in October.
Why do we do it?
The CARF philosophy is founded on collaboration and consultation so the surveyors embraced a collaborative and solution-focused approach throughout the process. Pathway Homes’ own CARF surveyors, Eleanor Vincent and Anita Robinson, were confident that staff dedication to quality services across the agency, as well as the agency’s continuous quality improvement processes, would make this survey go as smoothly as the previous surveys in 2009 and 2006. States Robinson, “We were simply being asked to show them what we do every day and the ways in which we make a difference in individuals’ lives and we were confident our practices would hold up to the scrutiny.” Vincent echoed these sentiments, “The survey was a wonderful opportunity for us to have extra sets of eyes to check what we already do so well. As an agency, I feel we are always audit-ready – it is something we strive for constantly.”
How are we doing?
CARF surveyors travel all over the United States, Canada, and Europe and have to work at organizations that are themselves accredited. As peer surveyors, they are well-equipped to administer the over 1,000 standards that are reviewed during a survey. Among the strengths that surveyors Steve Donaldson of South Carolina and Casey Bright of Oklahoma listed were:
- “The organization is person and family-centered. This is demonstrated by the partnership in service planning, menu decisions, interviews of staff and prospective residents, and the recruitment of family members to serve on the organization’s board.”
- “The staff is soulful and committed to bringing recovery and well-being to the residents within their community. The longevity of some staff members comes from their recognition that the organizational leadership is committed to excellence.”
- “The organization’s facilities are exceptionally clean and state of the art in design, providing a therapeutic environment for the persons served to live in. The organization takes pride in providing a very high quality living environment for the persons served.”
Our next CARF accreditation survey will occur between September and October, 2015. We thank our staff for all they do every day to make us a quality agency that is audit-ready every time!